House Rules
Please treat the apartment with care – the next guests and we sincerely thank you for it!
Check-in: from 3:00 p.m.
Check-out: until 10:00 a.m. (no late check-out available)
Upon arrival, please fill out the guest registration form provided in the apartment.
Both you as the guest and we as the hosts are legally required to do so.
- Smoking is only permitted outdoors. Please dispose of cigarette waste in the designated container at the green entrance gate.
- Parking for cars and motorcycles is allowed only in the designated parking spaces assigned to each apartment.
Car trailers are allowed only upon prior request and are subject to an additional fee. Trucks are not permitted. - Pets are only allowed in two apartments. Please inform GrazRentals in advance to check availability, as additional cleaning fees may apply.
- Waste separation: please use the bins provided in the courtyard for proper recycling.
- No loud noise on Sundays or public holidays, and no noise between 10:00 p.m. and 6:00 a.m. on weekdays.
- No parties or events are allowed in the apartment or garden.
- Please air the apartment regularly.
- In case of cancellation or early departure, cancellation fees may apply (see section 5 below).
We recommend taking out travel cancellation insurance with the Europäische Reiseversicherung.
Terms and Conditions
1. Conclusion of Contract
1.1. Booking requests can be made in person, by email, or directly via the website through the booking platform “Smoobu.”
By submitting a booking request, the guest agrees to conclude a rental contract under these terms and conditions.
Once the booking is confirmed, the contract is considered binding.
2. Arrival and Departure
2.1. Unless otherwise agreed in writing, check-in is possible from 3:00 p.m. on the day of arrival.
Check-in is self-service using electronic access codes provided prior to arrival.
GrazRentals.com will not be present at check-in or check-out.
2.2. Check-out must take place by 10:00 a.m. on the day of departure.
Late check-out may result in a double-day charge, as incoming guests may need to be re-accommodated elsewhere.
If the reserved apartment is unavailable for any reason, GrazRentals.com will refund the full amount paid, with no obligation to provide replacement accommodation.
2.3. Reserved apartments can be accessed at any time after 3:00 p.m. as self-check-in applies. GrazRentals.com should be contacted only in emergencies.
3. Services and Prices
3.1. The contractual services are defined by the information on the GrazRentals.com website or on the booking platforms (e.g. Airbnb, Booking.com).
Prices include accommodation, electricity, water, heating, bed linen, towels, Wi-Fi, parking, final cleaning, and the local tourism tax of the City of Graz.
Deviating prices or services require written confirmation.
3.2. The maximum rental period is 90 days.
4. Payment
4.1. For direct bookings via the website or email, payment of the full amount is due immediately by credit card or PayPal, unless otherwise agreed in writing.
For payment by invoice, the total amount must be received no later than four weeks before arrival.
In case of early departure, unused nights are non-refundable.
4.2. For bookings made via third-party platforms such as Airbnb or Booking.com, their respective payment terms apply.
4.3. The place of performance for all payments is Graz, Austria.
5. Cancellation Policy
Short-term rentals (2–10 nights):
- Up to 14 days before arrival: free of charge
- Up to 7 days before arrival: 50% of the total price
- From 7 days before arrival or in case of early departure: 100% of the total price
Long-term rentals (10+ nights):
- Up to 28 days before arrival: free of charge
- Up to 14 days before arrival: 50% of the total price
- From 14 days before arrival or in case of early departure: 100% of the total price
We recommend taking out travel cancellation insurance.
You can book one easily online with Europäische Reiseversicherung:
https://start.europaeische.at/hos?AGN=512744
6. Liability
6.1. The guest is liable for any damage caused to the apartment, furnishings, or communal areas by themselves or accompanying persons.
GrazRentals.com will report and invoice any damages within 7 days of departure.
6.2. Misuse of the apartment, garden, or parking space may lead to immediate termination of the rental agreement.
6.3. In cases of force majeure (e.g. power failure, natural disaster, official order), no compensation can be claimed. GrazRentals.com will, however, refund the full amount paid.
6.4. GrazRentals.com is liable for the proper provision of the agreed services.
Warranty:
- The guest may request remedy for any services not performed as agreed.
- If the issue is not resolved, the guest may request an appropriate reduction in price (abatement).
- The guest must report any complaints immediately.
Failure to do so voids any related claims.
7. Special Notes
- Pets are only allowed in two apartments. Please inform GrazRentals in advance to confirm availability, as higher cleaning fees may apply.
- The guest must complete the official guest registration form, which GrazRentals.com must submit to the City of Graz upon request.
- Smoking inside the apartments or staircases is strictly prohibited. Ashtrays are available outdoors.
- Parking is permitted only in the spaces assigned to each apartment. Trailers must be pre-registered; additional spaces are subject to a daily fee.
- Quiet hours: No noise on Sundays or public holidays, and between 10:00 p.m. and 6:00 a.m. on weekdays.
GrazRentals.com may request noise reduction or terminate the contract in case of non-compliance. - No parties, events, or gatherings in the apartments or garden.
- Please air the apartment regularly.
- Odor nuisances (e.g. heavy cooking or smoking near stairwells) are not permitted.
- Lost and found: Items left behind will be stored for one month and then handed to the local lost property office. Return shipping is at the guest’s expense.
- GrazRentals.com assumes no liability for valuables, cash, clothing, instruments, or electronics left in the apartment or stored in the basement.
- Upon departure, the apartment must be left swept clean, with washed dishes and closed windows.
- Any grossly inappropriate behavior entitles GrazRentals.com to immediate contract termination and claim for damages.
8. General Provisions
8.1. Austrian law applies.
8.2. The place of jurisdiction for all disputes, to the extent legally permissible, is Graz, Austria.
8.3. Should any provision of these terms be invalid, the validity of the remaining provisions shall remain unaffected.
Oral agreements are only valid if confirmed in writing.
Typographical and calculation errors are subject to correction.
Last updated: October 21st, 2025